Understanding Cashback
This guide will walk you through how to earn rewards on your everyday spending with Tria Cards.
Cashback is available only while you have an active membership. If your membership expires, new purchases will no longer earn cashback until you renew your membership.
Every eligible purchase made with your Tria card automatically earns cashback, paid out in USDT on the Arbitrum network, as long as your membership is active.
You do not need to manually activate cashback to start earning.
Follow these details to maximize your rewards:
Cashback Rates & Monthly Spend Caps
Your cashback rate and monthly allowance depend on your card tier:
Lite Card: Earn 1.5% cashback on spending up to your $1000 monthly cap, and 0.5% on spending above the cap.
Plastic Card (Pro): Earn 4.5% cashback on spending up to your $2,000 monthly cap, and 1% on spending above the cap.
Metal Card (Max): Earn 6% cashback on spending up to your $2,000 monthly cap, and 1% on spending above the cap.
Key Concepts to Take Note Of
Understanding Cashback
Earn rewards on your everyday spending with Tria Cards. Eligible purchases automatically qualify for cashback, provided you have an active membership. No additional activation is required.
What Purchases Are Eligible for Cashback?
Most everyday purchases made with your Tria Card are eligible for cashback, subject to the program's terms and conditions.
Cashback Distribution and Payouts
Cashback is distributed according to the program's payout schedule and is not credited instantly. Here's what you need to know:
Payout Method: Cashback is paid in USDT on the Arbitrum network and must be claimed through the Tria app.
Distribution Schedule: Cashback distributions take place quarterly, typically around three months after the Token Generation Event (TGE).
Processing Period: Cashback may take up to 90 days to be distributed. This period allows time for transactions to settle and for potential chargebacks to be accounted for. Due to operational requirements, processing may occasionally take longer than 90 days.
Payout Currency: The payout currency is determined by the program terms. Users cannot choose between USDT and USDC.
USD Value: The USD value of your cashback is calculated based on the token's price on the distribution date.
Please note that cashback eligibility, distribution, and payout are subject to the applicable program terms and conditions.
Important Rules
Monthly Resets:
Spend caps reset at the beginning of each month and apply per user across all connected cards.
Refunds & Upgrades:
Refunds will deduct the cashback earned on returned items. Card tier upgrades apply to future purchases only.
Exclusions
Certain transactions do not qualify for cashback, including cash withdrawals, money transfers, prepaid/wallet funding, and gambling. Transactions involving vouchers, such as food or cash vouchers purchased through platforms like TikTok Go, are also excluded from cashback eligibility.
Spending on Tria Travel is also excluded as it operates under a separate reward program.
Important Tips for a Smooth Experience
Settlement Status: Cashback is only applied once a transaction has fully settled; it will not appear while a transaction is still marked as "pending."
Missing Rewards?: If you believe cashback was not applied to an eligible purchase, ensure the merchant is not on the excluded list, and the transaction is no longer pending.
Evidence Collection: If a reward is still missing after settlement, contact support with the Transaction ID, merchant name, and a screenshot of the details.
Promotional Periods: Cashback rewards are separate from other promotional rewards (e.g., Season 1 rewards) and are not affected by eligibility for those promotions.
Missed Deadlines: If you fail to complete the required transactions before the campaign ends, you will not be eligible for the cashback reward. Ensure all requirements are met within the specified timeframe.
If you have any further questions, feel free to reach out via in-app support. We are always happy to help.