What is a Provider Fee?
This fee does not come from us; it originates from the underlying decentralized networks and liquidity providers used to process your deposit.
When you top up your account, our system automatically identifies the most efficient route to convert your digital assets into a usable card balance. To complete this process, the system may perform:
Token Swaps: Converting your specific asset into the required currency.
Liquidity Routing: Accessing pools to ensure your transaction clears.
Cross-Chain Transfers: Moving assets between different blockchain networks.
The "Provider Fee" you see is the total cost of these technical steps, often influenced by slippage and network demand.
Why do these fees vary?
In the past, simpler market conditions allowed for 1:1 conversions. However, as the ecosystem evolves, costs now fluctuate based on:
Network Congestion: High traffic on blockchains like Ethereum or Polygon can increase costs.
Liquidity: The availability of the specific token you are depositing.
Asset Choice: Fees are most common when using assets that require manual swapping or bridging.
Pro-Tip for Lower Fees
To minimize these costs, we recommend using USDC or USDT on Layer 2 networks such as Optimism, Arbitrum, Base, or Polygon. Because these assets often require fewer conversion steps, they typically incur the lowest possible provider overhead.
Note: Always review the final "Provider Fee" shown in the app before confirming your deposit to ensure you are comfortable with the current market rate.