How do I see my renewal date and price?
Starting 30 days before your renewal, a renewal banner will appear in the Cards section of your app showing your exact renewal date and price. You can also view this details directly in your Cards list.
Does my card membership renew automatically?
Auto-renew is turned off by default. You can manually renew your membership or toggle auto-renew on at any time directly from the renewal banner or your Cards list.
How do I renew my card membership?
Simply open the Tria app, go to your Cards section, and follow the prompt on the renewal banner to pay for another year. Ensure your card balance is topped up (you can top up using supported cryptocurrencies or fiat currencies).
What happens if I don’t renew?
If you choose not to renew:
Your card will not be cancelled, and your physical or virtual card number will stay exactly the same.
Your account will automatically move to the free Lite tier.
Your premium benefits will begin winding down, and your cashback rate will be removed.
How long do I have to renew?
To avoid any pause in your paid benefits, make sure to complete your renewal before the renewal date displayed on your banner and Cards list.
Why is my renewal price different from what I originally paid?
If you previously joined during a promotional campaign (e.g., $90 for Pro or $225 for Max), your initial payment reflected a discounted rate. Standard renewal pricing applies upon renewal:
Pro Tier: $109 / year
Max Tier: $250 / year
Do I need to pay to renew if I am on the free Lite tier?
No. Lite tier accounts renew automatically at $0. If you wish to upgrade to Pro or Max cashback rates and increased monthly spend caps, you can choose to upgrade from your Cards section.
Will I be charged without my knowledge?
No. You will receive notifications via email and push notices ahead of your renewal date so you are fully aware before any action is taken or charges occur.
Will renewing or changing my membership affect my self-custodial wallet?
No. Your card membership status is completely separate from your self-custodial assets and wallet. Renewing or downgrading will have zero impact on your funds or wallet security.